The OneFamily Foundation website is operated by Family Assurance Friendly Society Limited (Family Assurance).
Your personal details enable us to send you information about our products, respond to a specific enquiry you have and to provide you with products and services for which you apply.
When you fill out our online enquiry forms, we ask for your contact details so that we can deal with your request as efficiently and effectively as possible.
We will not sell, share, license, trade, or rent your personal information collected on the Sites to other partners or third parties. If however you were directed to the Sites by one of our strategic partners, we will share information with that strategic partner only.
We collect two types of information: personally identifiable information and non-personally identifiable information.
Personally Identifiable Information
Personally identifiable information is information that identifies you or can be used to identify or contact you (“Personally Identifiable Information”). Such Personally Identifiable Information may include your name, address, email address, telephone number, birth date (primarily for eligibility purposes) and bank details.
Non-Personally Identifiable Information
Non-Personally Identifiable Information includes user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of the Sites. Non-Personally Identifiable Information is used to help us understand who uses the Sites and to improve and market the Sites in general.
Family Assurance operates the Site and our servers are located at our offices at OneFamily, 16-17 West Street, Brighton, BN1 2RL.
We do not make any attempt to find out the personal identities of people visiting the Sites.
If we do want to collect Personally Identifiable Information through the Sites, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
We have the ability to retain information that you provide on an application form, even if you do not submit your application. In order to help improve our customer experience, we may use the details you have left to contact you about your application.
Cookies, Tracking and Tagging.
Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies enable users to navigate around the Sites and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the Sites.
Some cookies only stay on your PC for the duration of your visit to the Sites – these are session based cookies and expire when you shut down your browser. Others are known as ‘persistent’ and remain on your PC for a fixed period of time – minutes, months or indefinitely.
There are different types of cookie which do different things, such as allowing efficient navigation around the Sites, remembering preferences and improving your overall browsing experience. Others can be used to measure the number of site visits and most popular pages users visit. Cookies can also be used to provide you with advertising which is more tailored to your interests – we do not use these types of cookies.
There are four classifications of cookies – strictly necessary, performance, functionality and targeting.
Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the “Help” section of the toolbar.
Our web pages may contain electronic images, known as web beacons or spotlight tags. These enable us to count users who have visited certain pages on the Sites. Web beacons and spotlight tags are simple tools used to obtain generic information about the web pages visited. They are not used to obtain information about specific users. We do not disclose any of your Personally Identifiable Information to our advertising partners.
We also use analytical tools to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the Sites (including your IP address) is transmitted to the analytics provider who uses the information to evaluate visitors’ use of the Sites and to compile statistical reports on website activity.
Our analytical tools may track individual logged-in users during their time on the site. The identifier used to track individual sessions is anonymous, non-personally identifiable and cannot be used by any third party to identify or access any personally-identifiable information.
We will not (and will not allow any third party) to use these statistical analytics tools to track or to collect any Personally Identifiable Information of visitors to the Sites.
To opt out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout.
We are using the information collected by MouseStats to analyse how users interact with our website in order to improve our online service. You can choose to disable the service at http://www.mousestats.com/optout
We also collect Non-Personally Identifiable Information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of the Sites. This information may be used to analyse trends, to administer the Sites, to monitor the Sites’ use, and to gather general demographic information.
Posting pictures, Comments or Material to the Sites
You may post pictures/photographs, comments and other material (Content) to us for publication on the Sites. Please choose this Content carefully.
In posting Content you should always:
Any Content posted must not:
In each case, the above will be determined by OneFamily in its absolute discretion.
OneFamily reserves the right to correct, to delete and to sanction any Content that it considers to be in breach of these terms.
OneFamily Foundation website
An online profile will be set up for anyone who registers to become a member of the OneFamily Foundation Online Community. This allows members to vote and comment on Community Awards featured on the site. A member’s username and any uploaded profile picture may be viewable by other users of the site alongside any comments made by that member.
We are committed to protecting the privacy of children. The way the Sites and our Internet Products are laid out ensure they are not directed at individuals under the age of 16. We urge all parents or guardians to participate in their children’s exploration of the Internet and to teach their children about protecting their personal information while online.
Laws and Legal Rights.
We may also disclose your information (including Personally Identifiable Information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions or to protect the safety and/or security of our users, the Sites or the general public.
Sale of Business.
We want your information (including Personally Identifiable Information) to remain as secure as possible. We strive to provide secure transmission of your information from your computer to our servers through industry-standard techniques. To help ensure the integrity and privacy of the Personally Identifiable Information you provide to us via the Internet at the time you elect to request an information pack or apply online The OneFamily Foundation Site incorporates 128-bit encryption technology so the information being passed between you and us cannot be read or understood by unauthorised persons. We transmit data with your permission to authorised 3rd parties using 192-bit AES encryption.
Notwithstanding the above commitments to protect your information (including Personally Identifiable Information) from loss, misuse or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.
You can always contact us in order to
Anyone contacting us for details of the information we hold on them will have to verify their identity (or we will take reasonable steps to verify their identity). We reserve the right to make a small charge as prescribed by current legislation for such a request.
We will comply with the Data Protection Act 1995 and any other applicable legislation in relation to the disclosure of any information.
Occasionally we may want to contact you via telephone, post or email. Customers can opt in or out of marketing communications when applying for an investment, policy or account, or when signing up for various services. If when applying or submitting a request you do not indicate that you wish to opt out of these communications, you will be indicating your consent to receive such marketing communications from ourselves and any other companies as indicated in the application/request process.
If at any time you wish to unsubscribe from our email communications you can by clicking on the unsubscribe link at the bottom of all our email communications.
If you would like to opt out of receiving marketing communications via other contact methods, or you wish to contact us for any other reason please contact us.
Uses of Data
This section will provide details on how Family Assurance (“we”, “us”, “our”) obtain and use your information, the security of your data and how we disclose it.
Family Assurance receives information about you from a number of sources. The main sources are directly from you (or your parent/guardian or registered contact), via an application or correspondence, or from third parties.
To provide you with a high quality service we will use your information to:
You have certain rights in relation to the information that we hold about you. The most important of these rights are set out as follows:
We may use automated software to process information about you and (where applicable) make decisions affecting our relationship with you. You have the right to ask us in writing to ensure that any decision which significantly affects you is not based solely on automated means (i.e. that such a decision involves an element of human intervention). You also have the right to be informed when such automated decisions take place.
By email: [email protected]
Attn: Privacy Coordinator/Data Protection Officer
Family Assurance Friendly Society Limited
16-17 West Street